Privacy Policy

Effective Date: 01/01/2025
Last Updated: 06/30/2025

Introduction

Aqestra LLC (“Aqestra,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website https://aqestra.com, use our services, or communicate with us by phone, email, or SMS.

Information We Collect

Personal Information You Provide

We may collect information you voluntarily provide, including:

Name
Email address
Phone number
Mailing address
Property and investment details
Business information
Communication preferences

Automatically Collected Information

When you visit https://aqestra.com, we may automatically collect:

IP address
Browser type and device information
Operating system
Usage data and site interactions
Cookies and similar tracking technologies

SMS & Call Information

When you communicate with us via phone or SMS at 813-590-7873, we may collect:

Your phone number
Message content and history
Timestamps and opt-in or opt-out preferences

How We Use Your Information

We use the information we collect to:

Evaluate and facilitate real estate transactions
Respond to your inquiries and provide customer support
Coordinate communications about properties or services you’ve requested
Verify identities and protect against fraud
Improve our website, services, and operations
Comply with legal and regulatory obligations

SMS / Text Message Policy

Purpose and Use

We do not conduct mass SMS marketing campaigns.
Our SMS communications are strictly for:

Responding to your direct property or investment inquiries
Coordinating business transactions or updates you’ve requested

Message Frequency

Generally does not exceed 4 messages per month, depending on your engagement with us.

Opt-In & Consent

By providing your phone number directly to us via website forms, email, or calls, you expressly consent to receive SMS and phone communications from us regarding your inquiries and transactions.

Opt-Out Rights

You can opt out at any time by replying STOP to any SMS you receive or by contacting us at 813-590-7873 or [email protected].
We typically process opt-out requests within 24 hours.

Message & Data Rates

Standard message and data rates may apply. Aqestra is not responsible for any such charges.

Information Sharing and SMS Privacy Policy

General Information Sharing

We do not sell or rent your personal information.
We may share your information only under these limited circumstances:

With trusted service providers who help us operate our business (e.g., secure hosting providers and SMS delivery platforms)
With our affiliates or subsidiaries under this same Privacy Policy
To comply with laws, regulations, or valid legal processes
To protect our rights, property, or safety, or that of others
In connection with a business transaction (such as a merger, acquisition, or asset sale), subject to confidentiality protections

SMS Privacy Policy Specific Disclosures

Third Parties that Help Provide the Messaging Service:
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to supporting you in connection with that campaign. We may share your personal data with third parties that help us provide the messaging service, including but not limited to platform providers, phone companies, and other vendors who assist in delivering text messages.
Additional Disclosures to Affiliates:
We may disclose your personal data to our affiliates or subsidiaries; however, their use and disclosure will remain subject to this Privacy Policy.

Important: All of the above explicitly excludes text messaging originator opt-in data and consent information. This data will not be shared with any third parties beyond what is necessary to deliver our messaging service.

Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your information, including:

Encryption of sensitive data transmissions
Secure servers with access restrictions
Regular reviews and updates to our security measures
Staff training on privacy and confidentiality

Data Retention

We retain personal information only as long as needed to:

Provide services
Maintain necessary business records
Fulfill legal or regulatory requirements

If you opt out of SMS, we retain minimal data to ensure compliance with your preferences.

Your Privacy Rights

You have the right to:

Access or receive a copy of the personal information we hold about you
Correct or update your data
Request deletion, subject to applicable laws
Withdraw consent or object to certain uses
Request information on how your data is shared

To exercise these rights, please contact us at [email protected] or 813-590-7873.

Cookies & Tracking

Our website uses cookies and similar technologies to:

Enhance functionality and user experience
Analyze site traffic and usage
Provide more tailored content

You can manage cookie preferences through your browser settings.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date. Continued use of our website or services after changes means you accept the revised terms.

Contact Us

For questions, privacy requests, or concerns, please reach out to:

Aqestra LLC
400 N Ashley Drive, Suite 2600
Tampa, FL 33602
Phone: 813-590-7873
Email: [email protected]

Carrier 10DLC Statement:
This policy governs all communications from Aqestra, including SMS sent from our long code 813-590-7873, used exclusively for direct business and transactional purposes with clients who have provided their numbers and consented to communications. We do not use short codes or conduct mass marketing campaigns. Opt-in, opt-out, frequency, and data handling are disclosed here in accordance with CTIA and 10DLC compliance requirements.